Returns & Refunds

Refunds & Returns At Glow Beauty Case

  Check Out Our Comprehensive Refund & Return Policy Created For Your Security.

We trust that you're delighted with your purchase, but we recognize that sometimes things may not go as expected. If, for any reason, you find yourself less than completely satisfied with your order, you have the option to initiate a return within 14 days from the date of purchase to receive a full refund*.

It's important to note that, as the customer, you will bear the responsibility for covering the shipping costs associated with returning your order. Please be aware that return shipping costs are non-reimbursable.

To ensure a smooth return process, we kindly request that you send your returns to the address provided by our customer service team. Sending returns to any other address or refusing the order upon its delivery will result in the forfeiture of a refund.

Restocking Fee: For items returned to us due to the customers error or if the customer has changed their mind after the product has shipped to them, then we will require a 30% restocking fee.  This can be due to the incorrect address, incomplete address or the customer has not collected the item from their sorting office.  Please note that this fee is due to the charges our company will of received in packing and sending orders out.

If you have any questions related to refunds or require details of the return address, please do not hesitate to reach out to us at hello@glowbeautycase.co.uk