Privacy Policy

Last updated: 07/09/25

This Privacy Policy explains how Glow Beauty Case LTD (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit www.glowbeautycase.co.uk (the “Site”), use our services, make a purchase, or communicate with us (the “Services”).

For the purposes of this Policy, “you” and “your” refers to any user of our Services, including customers, website visitors, and individuals whose data we process.

By using our Services, you acknowledge that your personal information will be processed as described in this Policy.

1. Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

Updates will be posted on this page with a revised “Last updated” date. Where required by law, we will notify you of significant changes.

2. Information We Collect

Information You Provide Directly

We collect personal information you provide, including:

• Name, billing and delivery address, email address, and phone number
• Order details, purchase history, and payment confirmation
• Account login details (if applicable)
• Communications with our support team
  

Information Collected Automatically

When you use our Site, we automatically collect:

• IP address and general location data
• Device, browser, and operating system information
• Website usage data (pages viewed, time on site, interactions)
  

This data is collected using cookies and similar technologies.

Information from Third Parties

We may receive information from:

• Shopify (website hosting, checkout and analytics)
• Payment processors (secure transaction handling)
• Delivery and fulfilment partners
• Advertising and marketing partners
  

3. How We Use Your Information

We process personal data for the following purposes:

• Order fulfilment: processing payments, delivery, and returns
• Customer support: responding to enquiries and resolving issues
• Security & fraud prevention: preventing unauthorised activity
• Marketing & advertising: providing relevant promotions (where permitted)
• Legal compliance: meeting regulatory and legal obligations
  

4. Cookies & Consent

Cookie Usage

We use cookies to:

• Enable essential website functionality (checkout, cart)
• Analyse website performance and usage
• Remember preferences
• Deliver relevant advertising
  

Consent

Our website provides clear notice of cookie usage via a cookie banner.

By continuing to use our website, you acknowledge and accept the use of cookies unless you disable them via:

• Your browser settings
• Our cookie preferences tool
  

You may withdraw consent at any time. This will not affect processing carried out prior to withdrawal.

Please note: disabling cookies may impact site functionality.

Jurisdictional Differences

Certain jurisdictions (including parts of the EU such as Germany and France) may require explicit consent before non-essential cookies are set.

Users in these regions are encouraged to manage cookie preferences via browser settings or the cookie tool provided.

5. How We Share Your Information

We may share personal data with:

• Service providers (hosting, payment processors, delivery partners, IT support)
• Marketing and analytics providers
• Manufacturers and technical partners (for warranty, support, and troubleshooting)
• Authorities or regulators where required by law
  

We do not sell your personal data.

Third-Party Course Providers

Where you purchase a course delivered by a third-party provider, we may share necessary information including:

• Name
• Email address
• Phone number
• Address
  

This is done solely to:

• Provide course access
• Facilitate certification
• Enable support
  

This processing is based on contractual necessity under UK GDPR and EU GDPR.

Third parties are required to process your data securely and may not use it for unrelated marketing.

6. User-Generated Content

If you submit reviews or content publicly, this information may be visible to others.

We are not responsible for how such information is used by third parties.

7. Third-Party Links

Our Site may contain links to third-party websites.

We are not responsible for their privacy practices. You should review their policies before providing personal data.

8. Children’s Data

Our Services are not intended for individuals under 16.

We do not knowingly collect data from children. If you believe this has occurred, please contact us to request deletion.

9. Data Security & Retention

We implement appropriate technical and organisational measures to protect personal data.

However, no system is completely secure.

We retain personal data only as long as necessary to:

• Fulfil orders
• Meet legal obligations
• Resolve disputes
• Enforce agreements
  

10. Your Rights (UK & EU)

Under UK GDPR and EU GDPR, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion
• Restrict processing
• Object to processing (including marketing)
• Request data portability
• Withdraw consent (where applicable)
  

To exercise your rights, contact: hello@glowbeautycase.co.uk

We may require proof of identity before processing requests.

You may also lodge a complaint with the UK Information Commissioner’s Office (ICO) or your local EU authority.

11. International Data Transfers

Your data may be transferred outside the UK or EU (e.g. to the United States).

Where this occurs, we rely on appropriate safeguards such as:

• Standard Contractual Clauses (SCCs)
• UK-approved transfer mechanisms
  

12. Fraud Prevention & Legal Use of Data

We may use and retain personal data where necessary to:

• Prevent fraud or misuse of our Services
• Investigate disputes, including chargebacks
• Provide evidence to payment providers, financial institutions, or authorities where required
  

This may include order records, delivery confirmation, communication history, and account data.

13. Contact Us

If you have any questions about this Privacy Policy or your data, you can contact us at:

Email: hello@glowbeautycase.co.uk