Returns & Refunds

Glów Beauty Case Returns & Refunds:

We sincerely hope that you are delighted with your purchase from Glów Beauty Case, but we understand that sometimes circumstances may not meet your expectations.

Should you find yourself less than completely satisfied with your order, we offer you the option to initiate a return within 14 days from the date of receiving purchase to receive a full refund*.

Please note that as our valued customer, you will be responsible for covering the shipping costs associated with returning your order. Kindly be aware that return shipping costs are non-reimbursable.  

Please note that used product Can Not Be Refunded due to sanitary reasons.  This falls inline with UK law and distance selling regulations.  As per the distance selling regulations; to open and use a product which is of sanitary condition means that the recipient has 'accepted the goods'.

Products returned to us as 'New/Unused' which are clearly used, will be returned to the customer if and no refund will be issued.  We expect customers to be transparent when contacting us regarding returns.  All rules set out here by Glow Beauty Case follow UK law and distance selling regulations.

To facilitate a seamless return process, we kindly ask that you send your returns to the address provided by our customer service team. Sending returns to any other address or refusing the order upon delivery will result in the forfeiture of a refund.

Please note: If your item is faulty or damaged on arrival then a video will be requested from you prior to arranging the return.  This is so that our product team can identify any issues, in case the matter can be easily fixed without the need for return.  It also allows us to ensure accurate return's in case of further damage that may be caused in the return post. 

Videos must be sent as a MP4 file as this is what our systems support.

By purchasing from the Glow Beauty Case LTD website you are adhering to this term should any issue happen.

Should you have any inquiries regarding refunds or require information about the return address, please don't hesitate to contact us at hello@glowbeautycase.co.uk.

We are here to assist you in any way we can.

Warm regards, 

The Glów Beauty Team