Chargeback & Fraud Prevention Policy
CHARGEBACKS & FRAUD ABUSE
Glow Beauty Case LTD Chargeback & Fraud Prevention Policy:
1. Introduction
At Glow Beauty Case LTD, we are fully committed to maintaining high standards of service and providing quality products to both our B2B and B2C customers. We operate in full compliance with UK law and take chargeback fraud very seriously. This Chargeback Policy outlines the requirements for returns, refunds, and chargeback claims and states the legal actions that will be pursued against individuals, companies, or financial institutions who abuse the chargeback system.
This policy applies to both B2B and B2C customers, and by making a purchase from our website, you are legally agreeing to all our terms and conditions, including the provisions stated in this policy.
2. Refunds and Returns
Refunds will only be issued for returned items that have been properly communicated to us before a return is initiated. Customers must follow the steps outlined in our return policy to ensure their eligibility for a refund. This applies to items that are defective, broken, or any items customers wish to return within the 14-day period for any reason (including a change of mind). Please note as stated in our terms and returns policy, our return address is NOT our registered address. Therefore you must contact us is you need to arrange a return, Glow Beauty Case LTD will not be held accountable for parcels sent to an incorrect address.
To qualify for a refund, customers must meet all of the following requirements:
Contact Glow Beauty Case LTD: Before initiating a return, you must contact us using one of our approved communication methods to inform us of the issue or the reason for return. This can be done via:
Live Chat (available on the website)
Contact Form (on the contact page)
Email (hello@glowbeautycase.co.uk)
Provide Proof of Communication: You must provide evidence that you contacted Glow Beauty Case LTD once the item had arrived with you and was in your possession, before proceeding with the return.
Return the Product to the Correct Address: All returned items must be sent to the returns address provided by us. You must contact us for the correct return address, as it is different from our registered business address. This address is clearly stated in our Returns Policy and Terms and Conditions.
Provide Courier Receipt and Tracking Information: You must provide proof in the form of a courier receipt and tracking information that shows the item has been received at the return address. Without this proof, your return will not be processed, and you will forfeit your right to a refund.
Failure to meet these requirements means that you forfeit your right to a refund. You cannot keep the product and demand a refund. The product must be returned, and the process followed correctly.
3. Chargebacks and Legal Action
If you initiate a chargeback without following the return procedures outlined above, we will treat it as fraudulent. In this case, we will take the following actions:
Legal Action Against Customers: We will pursue legal action for chargeback fraud and theft if you fail to follow our return procedures. We will seek full compensation for the product cost, legal fees, court fees, chargeback fees, and damages caused to our reputation. This may involve escalating the matter to small claims court and reporting the issue to the relevant authorities for prosecution.
Liability for Chargebacks: If a chargeback is filed and the customer has not followed the outlined process (including contacting us and providing the necessary evidence), we will hold the customer liable. We will pursue all available legal avenues to recover the funds and seek damages for any harm caused by the fraudulent chargeback.
4. Bank’s Liability
If a chargeback is processed without evidence of a return or communication from the customer, and the customer has failed to follow our procedures, we will seek legal action against the bank or financial institution that approved the chargeback.
We will pursue all available legal remedies against the bank for breach of UK law, including the Consumer Rights Act 2015 and other relevant financial regulations. The bank will be held liable for the full amount of the chargeback, including any associated costs, legal fees, chargeback fees, and damages caused by the wrongful chargeback.
5. Chargeback Abuse for False ‘Non-Delivery’ Claims
If a chargeback is initiated for non-receipt of an item that has been confirmed as delivered, this will be considered chargeback fraud.
If delivery tracking confirms the item was successfully delivered, including proof of delivery via photographic evidence and GPS data, we will dispute any fraudulent chargeback claim.
If the parcel carrier (e.g., Yodel) has not been contacted by the customer to report an issue, this will further confirm chargeback fraud.
We will present all evidence—including photographic proof, GPS tracking, and courier records—to the financial institution handling the chargeback dispute.
Customers who commit chargeback fraud will be reported to relevant authorities for theft and fraud, and legal action will be taken against them.
Any legal proceedings initiated against a fraudulent chargeback claim will include additional legal costs and interest, which the customer will be responsible for paying.
Customers who genuinely experience issues with their delivery are encouraged to contact us immediately so we can assist in resolving the matter. However, attempting to fraudulently claim non-receipt when clear proof of delivery exists will result in serious legal consequences.
6. Consequences of Chargeback Abuse
Chargeback abuse is a serious crime, and we will take a zero-tolerance approach to those who attempt to exploit the chargeback system. We have successfully fought and won many chargebacks from customers who attempted to abuse the system. We are committed to protecting our business and will not hesitate to pursue legal action.
Chargeback fraud and theft will result in:
Legal proceedings in UK courts to recover the cost of the product, legal fees, and damages.
Criminal prosecution for theft and chargeback abuse, where applicable.
Liability for banks and financial institutions that process chargebacks without evidence of return or communication.
7. Why This Policy Exists
This policy exists to protect our business from fraud and to ensure that we can continue to provide quality service to all of our customers. We understand that mistakes can happen, and we are happy to work with customers to resolve genuine issues. However, we cannot allow fraud or chargeback abuse to continue. Small businesses are particularly vulnerable to such practices, and we are now committed to legally fighting against chargeback fraud.
We find that genuine customers who encounter issues with their orders are always proactive in contacting us and working with us to resolve the issue. It is only those customers who wish to retain the product and obtain a refund fraudulently who attempt to exploit the chargeback system.
8. Conclusion
By purchasing from Glow Beauty Case LTD, you acknowledge and agree to all our terms and conditions, including this Chargeback Policy. We are a transparent and fair business committed to protecting both our customers and our reputation. We will take all necessary legal actions to prevent chargeback abuse and ensure that our terms and conditions are adhered to.
For further information, please refer to our full Terms and Conditions and Return Policy, which are accessible in the footer, header, on product pages under the price, and in the cart and checkout page footers.
NON DELIVERY & FRAUD PREVENTION POLICY
1. Orders Marked as Delivered
Once an order has been marked as delivered by Royal Mail or any other courier, it is considered a completed transaction. If you believe your order has not been received, please follow these steps:
Check your delivery address to ensure it was entered correctly at checkout.
Look in safe places around your property where the courier may have left the parcel.
Ask neighbours or household members if they have accepted the parcel on your behalf.
Contact your local Royal Mail delivery office in case it has been held for collection.
If your parcel still cannot be located, you must notify us within 5 days of the marked delivery date so we can investigate.
2. Denial of Receipt Statement
If tracking confirms that a delivery has been successfully completed but you claim non-receipt, you may be required to complete a Denial of Receipt Statement. This declaration will be submitted to Royal Mail for investigation.
Please be advised that knowingly making a false claim of non-receipt is considered fraud. Glow Beauty Case LTD reserves the right to involve law enforcement in cases where:
There is evidence suggesting the parcel was delivered as confirmed by Royal Mail.
There are reasonable grounds to suspect that fraud is being committed, such as repeat non-receipt claims.
If you are found to have made a fraudulent claim, your details will be reported to Action Fraud UK, the UK Police and legal action will be taken against you to recover any losses, damages and interest incurred.
3. Multiple Non-Delivery Claims
To protect against fraudulent activity, customers who make multiple non-receipt claims may:
Be required to use signed-for or courier-tracked delivery for future purchases.
Be restricted from placing further orders on our website.
Have their details flagged for internal review and reporting to Royal Mail.
If a customer makes three or more claims of non-receipt, we may refuse further transactions and block their account from purchasing.
4. No Automatic Refunds or Replacements
If tracking confirms a successful delivery, we do not offer automatic refunds or replacements. Any decision to offer a goodwill replacement or discount on a re-order will be made at our discretion.
If you suspect your parcel has been stolen, we recommend reporting it to your local police station and Royal Mail.
5. Fraudulent Claims & Legal Action
We take fraudulent non-delivery claims seriously. Any false claims may be:
Reported to Royal Mail for investigation.
Reported to the authorities for mail fraud.
Pursued legally to recover losses.
By placing an order with Glow Beauty Case LTD, you agree to these terms regarding delivery and non-receipt claims.
