Spa Machines Product Warranty

Glow Beauty Professional Product Warranty Policy

At Glow Beauty, we understand the importance of reliable and high-quality spa equipment for your business or personal use. We are committed to providing you with exceptional products that offer effective performance. To ensure your investment is protected, we offer the following warranty policy:

1. 1 Year Warranty:
Each professional beauty machine purchased from Glow Beauty is covered by a 1-year warranty ("Warranty"). This Warranty is effective from the date of purchase of the respective machine. We stand by the quality of our products and are dedicated to resolving any issues that may arise during the warranty period.

2. Coverage:
The Warranty covers manufacturing defects and malfunctions that occur during normal use of the machine. It includes repairs or replacement of parts deemed faulty or defective by our technical team.

3. Exclusions:
The following items are not covered by the Warranty:

  • Consumable items such as gels, liquids, cartridges, or tips.
  • Handheld devices.

4. Shipping Product Protection Guarantee:
We offer a 14-day shipping product protection guarantee. If your order includes damaged, new, or unused items, you have the right to return them within 14 days of delivery. This guarantee is separate from the Warranty and does not affect your rights under the Warranty.

5. Exceptions:
No exceptions will be made to the timelines provided in this policy. It is important to adhere to the specified timelines for warranty claims and returns.

6. Contact Information:
For any inquiries or assistance regarding warranty claims or returns, please contact Glow Beauty at: Email:

Warranty Terms:

Please carefully review the following terms and conditions pertaining to the warranty of products purchased from

  • Buyer Coverage: The Warranty applies solely to the original buyer who made the purchase on It is not transferable unless approved in writing by the Glow Beauty Case legal team.
  • Commencement of Warranty Period: The 1-year Warranty period begins from the date of ordering your product.
  • Technical Support: The Warranty includes remote technical support, which involves comprehensive analysis of any issues and communication with our technicians via Zoom or FaceTime.
  • Exclusions: The Warranty excludes normal wear and tear, accessories, and parts such as tips, handpieces, or other related items. Damage resulting from inappropriate use will void the Warranty.
  • Free Replacement Parts: During the first 3 months of the Warranty, necessary replacement parts required to resolve any issues are provided free of charge.
  • Responsibility for Downtime: Glow Beauty Case is not liable for revenue loss due to downtime required for repair, replacement, or shipping time.
  • Shipping Costs: The Warranty covers sourcing necessary replacement parts and providing advice and video instructions for installation. However, the customer is responsible for all incurred shipping costs. After 3 months, the customer is also responsible for the cost of replacement parts.
  • Replacement Device: If a replacement device is granted, the customer is responsible for shipping costs, and the Warranty timeframe remains the same as the original purchase.

Exceptions to Warranty:

The following circumstances void the Warranty:

  • Failure to provide evidence/information demonstrating the issues to be fixed.
  • Failure to follow usage instructions or misuse of the product.
  • Failure to participate in a Zoom video conference with Glow Beauty Case training staff if determined necessary by our technical support.
  • Lack of satisfaction with results achieved from using the product.
  • Refusal or neglect to provide requested evidence of the claimed defect or damage.
  • Alteration of the product by the buyer.
  • Accidental damage (e.g., earthquake, dropping the product).
  • Impact or insertion of foreign objects or application of harmful chemicals.
  • Normal wear and tear of the equipment.

Support After the Warranty:

Glow Beauty Case will continue to provide technical and related support after the warranty period; however, there may be associated costs for the buyer depending on the requirements. Replacement parts will always be available.

Notice Regarding Submission of Videos:

Please send any required videos to for prompt assistance.

Please carefully review this Warranty Policy to understand your rights and responsibilities. We are committed to providing you with exceptional service and support to ensure your satisfaction with Glow Beauty products.

Thank you for choosing Glow Beauty Case. We are committed to ensuring your satisfaction with our products and services.