Spa Machines Product Warranty

Professional Product Warranty Policy

This Warranty Policy applies to products supplied by Glow Beauty Case LTD and forms part of the contractual agreement between the buyer and Glow Beauty Case LTD.

This policy applies primarily to business-to-business (B2B) transactions, governed by the Sale of Goods Act 1979 and Supply of Goods and Services Act 1982.

1. Warranty Scope

Large Professional Spa Machines

All large professional spa machines are covered by a 12-month manufacturer’s warranty from the date of purchase.

During this period, faults arising from manufacturing defects will be resolved via:

• Repair, or
• Replacement (same or equivalent model if discontinued)
  

Replacement Parts

• First 3 months: Replacement parts supplied free of charge
• After 3 months: Customer is responsible for:
  
  Cost of parts
  All associated shipping costs
  

This includes probes, handles, accessories, and mechanical components.

Smaller Devices & Handheld Equipment

Covered by a 6-month warranty only.

After this period, no free repairs or replacements will be provided.

Spa & Salon Furniture

Covered by a 6-month warranty against manufacturing defects.

Ex-Display / Second Units

Products sold as ex-display, second, or non-brand-new units:

• Covered by a 30-day limited warranty only
• Sold as seen
• No warranty, repair, replacement, or refund after 30 days
  

By purchasing such items, the buyer accepts these conditions.

2. Warranty Terms & Buyer Responsibilities

First 30 Days

Where a verified fault is confirmed within 30 days:

• A repair, replacement, or refund may be offered
• Return shipping may be covered where the fault is verified
  

After 30 Days

After the initial 30-day period:

The buyer is fully responsible for:

• Return shipping costs
• Insurance costs
• Import duties and export duties
• VAT and customs clearance charges
• Any associated courier or brokerage fees
  

This applies to:

• Sending the machine to the manufacturer
• Receiving repaired or replacement goods
  

3. Shipping Requirements (STRICT)

All warranty returns must be sent:

• Using a tracked and fully insured courier service
• Insured for the full purchase value
• Properly packaged to prevent damage
  

Failure to meet these requirements will:

• Void the warranty
• Transfer full liability to the buyer
  

Glow Beauty Case LTD and the manufacturer are not liable for items lost or damaged in transit.

Recommended couriers include:

• DHL
• FedEx
• Royal Mail
• Parcelforce
  

Low-cost or untracked services are not acceptable.

4. Customs, Duties & Import Charges

All international warranty returns are subject to:

• Import duties
• Export duties
• VAT
• Customs clearance charges
  

These costs are:

• The sole responsibility of the buyer
• Not reimbursed under any circumstances
  

If charges are unpaid:

• The shipment may be refused, delayed, or destroyed
• The warranty claim will be considered void
  

No repair, replacement, or refund will be issued unless the product is successfully returned and received.

5. Damage in Transit

If goods arrive damaged:

• Must be reported within 48 hours of delivery
• A courier investigation will be initiated
  

Customers are strongly advised to allow this process to complete.

If the buyer chooses to proceed via warranty instead:

• All return shipping, customs, and associated costs remain the buyer’s responsibility
  

6. Manufacturer Repairs & Returns

All warranty repairs are handled directly by the manufacturer.

The buyer must:

• Return the original unit
• Provide tracking details
• Include order information within the parcel
  

A replacement will only be issued after:

• The original unit has been received and assessed
  

7. Replacement Parts & Third-Party Restrictions

Only manufacturer-approved parts may be used.

Use of:

• Third-party components
• Unauthorised engineers
• Modifications
  

Will:

• Void the warranty
• Invalidate CE compliance
• Potentially invalidate business insurance
  

8. Warranty Process & Evidence Requirements

Before any warranty claim is approved:

Mandatory Requirements:

• Full troubleshooting must be completed
• Video evidence must be provided (minimum 2 minutes)
• The device must be shown in operation
  

Buyers may be required to:

• Attend remote diagnostic sessions (Zoom/FaceTime)
• Follow manufacturer instructions
  

Failure to comply will result in:

• Delay or rejection of the claim
  

Once a fault is reported:

• The device must not be used
• Continued use voids the warranty
  

9. Exclusions

This warranty does not cover:

• Consumables (gels, liquids, cartridges)
• Cosmetic products
• Wear and tear
• Misuse or incorrect operation
• Improper installation
• Accidental damage
• Failure to follow instructions
• Failure to provide evidence
  

The warranty covers manufacturing defects only.

Glow Beauty Case LTD is not responsible for:

• Treatment outcomes
• Client reactions
• Technique-related issues
  

10. Product Use & Operator Responsibility

All equipment is intended for professional use only.

The buyer is responsible for:

• Training
• Technique
• Client suitability
• Patch testing
  

No liability is accepted for:

• Burns
• Irritation
• Adverse reactions
  

11. Shipping Protection (Initial Delivery)

We offer a 14-day delivery protection period for verified transit damage.

After this period, all issues fall under standard warranty terms.

12. Warranty Limitations

Glow Beauty Case LTD is not liable for:

• Loss of income
• Business interruption
• Delays in repair or shipping
  

13. Post-Warranty Support

After warranty expiry:

• Technical support remains available
• Parts can be supplied
  

All costs are the responsibility of the buyer.

14. Governing Law

This policy is governed by the laws of England and Wales.

15. Contact

Email: hello@glowbeautycase.co.uk

You must provide:

• Order number
• Full details of the issue
• Required video evidence
  

Final Statement

This Warranty Policy forms part of the legally binding agreement between the buyer and Glow Beauty Case LTD.

By purchasing from us, you confirm that you:

• Have read and understood this policy
• Accept all responsibilities outlined
• Agree to comply with all warranty procedures
  

No refund, repair, or replacement will be issued without full compliance with these terms and successful return of the product.