Glow Beauty Case LTD

Yes. Our professional beauty machines are supplied with the relevant compliance documentation, together with clear setup instructions and usage guidance. We also offer a range of optional accredited beauty training courses for professionals looking to further develop their skills and treatment knowledge.

When purchasing professional beauty equipment, compliance, documentation and aftercare matter. Our machines are supplied with applicable CE and/or UKCA compliance documentation, warranties and UK-based support. Professional insurers may also require evidence that equipment meets applicable compliance requirements, making it important to purchase from a supplier who can provide supporting documentation.

Unlike online sellers who disappear after the sale, Glow Beauty offers UK-based aftercare, replacement parts, and warranty support. We’re invested in your business success, not just a one-time transaction.

Using compliant professional equipment helps protect your business, your clients and your professional standards. Our machines are supported by the applicable compliance documentation, including CE and, on selected models, UKCA documentation. Not all beauty machines are supplied with the same level of supporting certification, and a CE or UKCA mark alone should not be confused with a complete compliance document set. At Glow Beauty Case, we believe in transparency and clearly explain the documentation supporting our machines, giving professionals greater confidence in the equipment they purchase.

We ship exclusively to the United Kingdom.

All orders are processed within 1–4 working days. Once dispatched, delivery times vary by destination as outlined below:

Estimated Delivery Times

• United Kingdom: 2–7 working days

Please note that the above timeframes apply to physical products only. All time frames provided are estimates and not guaranteed though most product do arrive well within this stated time frame.

Digital products, including eBooks and selected beginner courses, are delivered instantly via email.

For Accredited Diploma Courses, enrolment is required. This is typically completed promptly during our opening hours; however, orders placed outside of these times may take up to 24–48 hours to be processed. Please ensure that the correct email address is provided at checkout, as this will be used for course enrolment.

See our Shipping page for further details.

Yes—full details are available in our Refund Policy page.

WEEE stands for Waste Electrical and Electronic Equipment. Being WEEE registered means we are officially part of the UK’s national recycling scheme for electrical items. This does not mean we collect old machines from customers. Instead, it means we ensure that any electrical products we place on the UK market (such as our professional beauty machines) are accounted for within the scheme, and that any faulty items returned to us are disposed of or recycled in the correct way.