Returns & Refunds
Glow Beauty Refund Policy (B2B Sales)
We are a B2B supplier. All sales are made business-to-business and are therefore governed by the Sale of Goods Act 1979 and the Supply of Goods and Services Act 1982, not consumer law. This means consumer rights legislation such as the Consumer Contracts Regulations does not apply.
That said, we want you to feel confident shopping with us, so our returns and warranty process is set out clearly below.
Quick Summary
B2B Sales: All purchases are business-to-business and treated as such.
Return period: You may request a return within 14 days of delivery.
Refunds: Processed within 7 working days once your return is received and inspected.
Return shipping costs:
If the item is faulty or damaged on arrival, we cover return shipping. Products must been deemed faulty after the provision of video evidence and trouble shooting with the manufacture engineer and our product team. If you refuse then it will be treated as a change of mind.
If you ordered incorrectly or change your mind, you cover return shipping.
Condition: Items must be unused, in original packaging, and in the same condition as received. This condition requirement does not apply to faulty or defective items.
Warranty (B2B): After 30 days, defective items will be repaired or replaced under warranty. Refunds are not issued after 30 days.
Full Return & Refund Policy
Eligibility for Returns
Returns must be requested within 14 days of delivery. To qualify, the item must be unused, in the same condition you received it, and in its original packaging.
Non-returnable Items
Gift cards or downloadable digital products (e.g. training manuals, eBooks).
Personalised or customised items.
Opened consumables (such as gels or serums).
Faulty or Damaged Goods
If your order arrives damaged or is faulty, please contact us immediately at hello@glowbeautycase.co.uk. We will arrange a refund (within 30 days), replacement or repair and cover the return shipping costs.
All faulty or damaged items must be returned to us for inspection before a refund or replacement can be issued.
Change of Mind or Customer Error
If a return is requested due to incorrect ordering or change of mind, the buyer is responsible for return shipping costs. A restocking fee may apply if the item is not returned in original condition.
Returns Policy – Courier Collection & Non-Collection
If a parcel is held at a courier depot due to failed delivery attempts or non-collection, it is the recipient’s responsibility to arrange collection or redelivery. Couriers do not automatically return parcels to the sender simply because they have not been collected. A return to sender will only occur where a return has been explicitly authorised and the return costs have been paid. Couriers do not absorb or cover return shipping costs under normal circumstances.
If no action is taken within the courier’s holding period, the parcel may be deemed abandoned and may be destroyed, rather than returned to us. Customers must first take receipt of their order before requesting a return in accordance with this policy. Refunds will only be issued once the order has been returned to us. Failure to collect a parcel will be treated as abandonment, and no refund will be issued in such cases.
Customers must ensure that they collect their parcel and take possession of the goods before arranging a return, as we cannot arrange returns with couriers for items that have been abandoned; under UK contract law (Sale of Goods Act 1979 and common law principles of delivery and acceptance) and EU B2B commercial contract law (including Directive (EU) 2019/771 as applied to trader-to-trader supply contracts where agreed), goods must be in the buyer’s possession and returned to the seller to constitute a valid return, and returns must therefore be arranged directly with us once the order is in the customer’s possession.
Where a parcel is marked as delivered by the courier but cannot be immediately located, the recipient must contact the courier directly for further delivery information, including confirmation of the delivery location, delivery photograph, and driver notes, as these details are held by the courier and are not accessible to us.
Refund Processing
Approved refunds are processed within 7 working days via the original method of payment once the return is received and inspected.
B2B Warranty Terms
Within 30 days: refund, repair or replacement depending on the issue.
After 30 days: defective items will be repaired or replaced free of charge under the agreed warranty. Refunds are not available after this period.
Warranty does not cover misuse, accidental damage, or unauthorised modifications.
Exchanges
Exchanges are only offered if the product is defective or damaged.
Return Instructions
Please do not send returns directly to our business address. Contact us first at hello@glowbeautycase.co.uk for the correct return address and instructions.
Our Business Information
Glow Beauty Case LTD
34A Nursery Close
Wirral
CH43 5UQ
United Kingdom
Please note: This is our registered business address only. It is not the return address. For returns, please email hello@glowbeautycase.co.uk first so we can provide the correct return address.