Privacy Policy

 Privacy Policy

Last updated: 07/09/25

This Privacy Policy describes how Glow Beauty Case / Glow Beauty (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit our website www.glowbeautycase.co.uk (the “Site”), use our services, make a purchase, or otherwise communicate with us (collectively, the “Services”).

For purposes of this Privacy Policy, “you” and “your” means the user of the Services, whether you are a customer, website visitor, or another individual whose information we process in connection with the Services.

By accessing or using the Services, you agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree, please do not use or access the Services.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. Updates will be posted on this page with a revised “Last updated” date. Where required by law, you will be notified of significant changes.

Information We Collect

Information You Provide Directly

  • Contact details: name, billing address, shipping address, and email address.

  • Order information: product purchases, payment confirmation, delivery details.

  • Account details: username, password, and security information if you register.

  • Shopping behaviour: items viewed, added to cart, or added to wishlists.

  • Customer support: information you provide when contacting us.

Information We Collect Automatically

When you interact with the Site, we automatically collect certain data using cookies and similar technologies (“Cookies”), including:

  • Device and browser details.

  • IP address and location data.

  • Usage data such as time on site, pages viewed, and interactions with the Services.

Information From Third Parties

We may receive information about you from:

  • Service providers such as Shopify (hosting, checkout, and analytics).

  • Payment processors who handle your payment transactions.

  • Advertising and marketing partners who provide insights and engagement data.

How We Use Your Information

We process your personal information for the following purposes:

  • To provide services and fulfil orders: processing payments, arranging delivery, managing returns/exchanges, and maintaining your account.

  • Marketing and promotions: sending tailored offers and showing relevant advertising (with consent where required).

  • Security and fraud prevention: to detect and prevent fraud, unauthorised activity, or illegal conduct.

  • Customer support: responding to your enquiries and improving the Services.

  • Legal and regulatory compliance: complying with obligations under applicable laws.

Cookies & Consent

Implied Consent

Our website operates on the basis of implied consent for non-essential cookies, in line with applicable UK and EU data protection requirements. This means that if you continue to interact with our website after being presented with the cookie banner — for example, by clicking on any part of the page, scrolling, or navigating to another area of the Site — we will treat this as your consent to our use of cookies as described in this policy.

We make this clear at the point of entry through our cookie banner, which provides a link to this Privacy & Cookie Policy.

You may withdraw or refuse consent at any time by:

  • Adjusting your browser settings to refuse some or all cookies;

  • Using the cookie preferences tool provided on our Site; or

  • Contacting us at hello@glowbeautycase.co.uk.

If you withdraw consent, this will not affect the lawfulness of any processing carried out before such withdrawal. Please note that refusing or disabling cookies may affect the functionality and performance of the Site.

Jurisdictional Differences
Please note that data protection authorities in certain EU Member States, including Germany and France, interpret the ePrivacy Directive and GDPR as requiring explicit user action (such as clicking “Accept”) before non-essential cookies can be set.

While our website operates on the basis of implied consent for non-essential cookies, we provide clear notice through our cookie banner and this Privacy & Cookie Policy, as well as straightforward options to refuse or withdraw consent at any time.

If you are accessing our Site from a country where explicit consent is required, we recommend that you use the cookie preferences tool provided on our Site or adjust your browser settings to control which cookies are placed on your device.

Use of Cookies

Our website uses cookies and similar technologies to:

  • Ensure core site functions (shopping cart, checkout).

  • Analyse traffic and improve performance.

  • Remember your preferences.

  • Deliver relevant advertising.

Types of Cookies

  • Strictly Necessary Cookies – essential for the operation of the Site.

  • Performance & Analytics Cookies – provide usage insights.

  • Functional Cookies – remember preferences and enhance experience.

  • Advertising & Targeting Cookies – enable personalised marketing.

How We Collect Consent

When you first visit our website, you will see a cookie banner. By continuing to use our website — including by scrolling, clicking, or otherwise interacting with the page — you consent to our use of cookies as described in this policy, unless you have disabled them in your browser settings.

You may withdraw or change your consent at any time by:

  • Adjusting your browser settings to block or delete cookies.

  • Using the cookie preferences tool provided on our Site.

  • Contacting us at hello@glowbeautycase.co.uk.

Please note: disabling certain cookies may impact the functionality of the Site.

How We Share Information

We may disclose personal information to:

  • Vendors and service providers (IT support, payment processors, fulfilment and delivery partners, analytics providers).

  • Business and marketing partners, including Shopify and advertising platforms.

  • Affiliates and corporate group members for business operations.

  • Authorities or regulators where required by law, or in connection with enforcing our rights.

  • In a business transaction (e.g., merger, acquisition, sale of assets).

We do not sell your personal information. We do not knowingly share or sell information relating to children under 16.

User-Generated Content

If you submit reviews or content publicly on the Site, this information will be visible to other users. We are not responsible for the use or misuse of information you voluntarily make public.

Third-Party Links

Our Site may link to third-party websites or services. We are not responsible for their privacy practices. You should review their policies before providing any personal information.

Children’s Privacy

Our Services are not directed to children. We do not knowingly collect data from anyone under 16. If you believe your child has provided information, please contact us so we can delete it.

Security & Retention

We use appropriate technical and organisational measures to protect your personal information. However, no system is completely secure.

We retain personal data only as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights (UK & EU Residents)

Under UK GDPR, EU GDPR, and the ePrivacy Directive, you may have the following rights:

  • Access: obtain a copy of your data.

  • Rectification: correct inaccurate data.

  • Erasure: request deletion of your data.

  • Portability: receive your data in a portable format.

  • Restriction: limit how your data is used.

  • Objection: object to processing, including profiling/marketing.

  • Withdraw Consent: where processing is based on consent.

You can exercise these rights by contacting us at hello@glowbeautycase.co.uk. We may require proof of identity before fulfilling requests.

If you are dissatisfied, you may lodge a complaint with the UK Information Commissioner’s Office (ICO) or your local EU Data Protection Authority.

International Data Transfers

Your data may be transferred outside the UK/EU (for example, to the United States). Where this occurs, we rely on approved safeguards such as the European Commission’s Standard Contractual Clauses (SCCs) or UK-approved equivalents, unless the country is deemed “adequate” by regulators.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, you can contact us at:

📧 hello@glowbeautycase.co.uk