Terms & Conditions
OVERVIEW:
Business-to-Business Basis
Glow Beauty Case LTD operates strictly on a business-to-business (B2B) basis. All purchases made through our website, by invoice, or by any other means are deemed to be business-to-business transactions. By placing an order with us, you confirm that you are purchasing as a business, trade professional, or organisation, and not as a consumer.
As a result, the Consumer Rights Act 2015 and other consumer protection legislation do not apply to your purchase. Instead, your contract with us is governed by the Sale of Goods Act 1979 (as amended), the Supply of Goods and Services Act 1982, and the terms and conditions set out herein.
All goods and services are supplied in accordance with these terms, which form the entire agreement between Glow Beauty Case LTD and the buyer. This website is operated by Glow Beauty Case / Glow Beauty. Throughout the site, the terms “we”, “us” and “our” refer to Glow Beauty Case / Glow Beauty. Glow Beauty Case / Glow Beauty offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.
Professional Training Requirement
All devices sold by Glow Beauty are strictly intended for professional use by trained and competent practitioners. By placing an order, the Buyer confirms that they (or the operator who will be using the equipment) have completed appropriate accredited training relevant to the device purchased, including safe operation, treatment protocols, contraindications, patch testing, and client suitability.
Glow Beauty may request proof of accredited training at any time before or after sale. Failure to provide valid evidence of training upon request will be considered a breach of these Terms and may void any warranty, return eligibility, or claim relating to product performance, treatment outcomes, or alleged injury. Glow Beauty accepts no liability arising from use of the equipment by untrained, unqualified, or improperly supervised individuals.
Use of the equipment by any person who has not received accredited training constitutes misuse and voids all warranties, remedies and claims under these Terms.”
SECTION 1 - ONLINE STORE TERMS
We operate on a business to business basis. By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
Glow Beauty Case LTD works with a network of trusted manufacturers based in various locations around the world, including Europe and Asia. This allows us to offer a diverse range of high-quality, professional-grade products at competitive prices. All items are sourced from reputable facilities that meet our strict quality and compliance standards. As such, certain fulfilment and warranty processes may involve direct interaction with our overseas manufacturing partners.
SECTION 2 - GENERAL CONDITIONS:
We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
Digital Goods & Online Courses
Digital goods, including online courses and downloadable materials, are non-refundable once an account has been created and access has been granted to the email address provided at checkout.
Under the Consumer Contracts Regulations 2013, digital content is exempt from cancellation or refund rights once access has been provided.
By purchasing a course or digital product from us, you accept that these items cannot be cancelled or refunded once access has been issued.
USE OF PROFESSIONAL BEAUTY PRODUCTS & DEVICES:
All electrical beauty devices sold by Glow Beauty Case LTD are supplied strictly for cosmetic and personal care use only. They are not medical devices and are not designed or intended to diagnose, treat, cure, or prevent any medical condition.
By purchasing and using these products, customers confirm that they are fit to do so and that they have no underlying health conditions which would make use of the product unsuitable. Customers must read, understand, and follow all safety instructions and user guidance provided with the product.
Glow Beauty Case LTD accepts no liability for injury, damage, or adverse effects arising from:
failure to follow the instructions provided;
unauthorised alterations or modifications to the product; or
use of the product outside of the recommended guidelines or for purposes other than cosmetic treatment.
As all sales are strictly business-to-business, the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 do not apply. This does not affect your statutory rights under applicable business-to-business legislation, including the Sale of Goods Act 1979 (as amended) and the Supply of Goods and Services Act 1982, or any applicable product liability laws.
Professional Use Disclaimer
Some products sold on our website are explicitly marked as "for professional use only" or "for use by trained practitioners." Where this is stated on the product page, the buyer is deemed to have acknowledged and accepted this restriction at the time of purchase. Glow Beauty Case LTD accepts no liability for misuse, off-label application, or any adverse effect resulting from use by untrained individuals.
While we take reasonable steps to clearly label products intended for professional use, we cannot prevent individual consumers from purchasing them. It is therefore the responsibility of the purchaser to ensure that they are qualified, trained, or under appropriate supervision to use any product marked for professional use only.
Our warranty covers manufacturing defects only. It does not extend to treatment outcomes or client reactions. Glow Beauty is not liable for any burns, itching, irritation, or other skin responses experienced during or after treatment. Such outcomes are dependent on correct usage, treatment protocols, and individual client sensitivities, all of which fall outside of manufacturer or supplier control. By purchasing and using this equipment, the buyer accepts full responsibility for ensuring correct training, treatment protocols, and client suitability.
Normal Sensations During Use
Many of the professional devices supplied by Glow Beauty, including but not limited to ultrasonic cavitation, Radio Frequency (RF), and other aesthetic technologies, may produce normal, expected sensations during treatment. These may include internal ringing or high-pitched sounds caused by bone conduction during cavitation, mild warmth during RF treatments, temporary redness, or sensations associated with the transfer of ultrasonic or thermal energy.
Such effects are widely recognised within the aesthetics industry as normal physiological responses when these technologies are operated correctly. They do not indicate a product defect, malfunction, or safety issue.
It is the responsibility of the Buyer and/or trained operator to ensure they understand the expected sensations associated with each treatment, to conduct appropriate patch tests, to explain these sensations clearly to clients/models, and to adjust technique, pressure, gel usage and treatment settings as part of safe and competent practice. Glow Beauty accepts no liability where normal expected sensations are misinterpreted as faults or adverse reactions. Reports of internal sound, warmth, pressure, or similar sensations shall not be treated as evidence of defect unless verified by Glow Beauty or the manufacturer following a formal technical assessment.
Evidence of Proper Installation, Training and Usage
Because all equipment supplied by Glow Beauty is for professional use only, any warranty claim, fault investigation, return request, or allegation of injury or malfunction is strictly conditional upon the Buyer providing clear evidence that the device has been installed, handled, and operated correctly by an appropriately trained professional. The Buyer must, upon request, supply Glow Beauty with information and evidence including, but not limited to: the accredited training qualifications of the operator, proof of correct installation and setup, demonstration of treatment technique, photos or videos of the device in operation, patch test records, treatment notes, and details of all products used in conjunction with the equipment.
Glow Beauty reserves the right to refuse, reject or delay any warranty claim, return, refund request or allegation of defect or injury where the Buyer is unable or unwilling to provide such evidence, or where improper use, incorrect technique, insufficient training, or unauthorised modification is identified. No remedy will be offered unless evidence demonstrates that the equipment has been used in accordance with professional standards, manufacturer guidelines, and these Terms.
Patch Testing, Expected Sensations and Technique-Dependent Outcomes
The Buyer acknowledges that all professional aesthetic treatments must be preceded by an appropriate patch test in accordance with industry standards, manufacturer guidelines and the Buyer’s own insurance requirements. The Buyer is responsible for completing and documenting patch tests for all clients or models prior to carrying out any full treatment.
The Buyer further acknowledges that many aesthetic technologies, including ultrasonic cavitation and Radio Frequency (RF), naturally produce expected sensations such as internal ringing or high-pitched sounds (due to bone conduction), warmth, vibration, or temporary erythema. These sensations are widely recognised within the aesthetics industry as normal physiological responses to correctly delivered treatment and do not, in themselves, indicate any fault, defect or safety issue.
Treatment outcomes for ultrasonic cavitation, RF and similar technologies are highly technique-dependent. The Buyer accepts full responsibility for ensuring correct movement, pressure, contact, gel usage, treatment duration and adherence to professional protocols. Glow Beauty cannot be held liable for reduced effectiveness, discomfort, adverse reactions, or misinterpreted sensations arising from improper technique, insufficient training, or deviation from recommended practice.
By proceeding with treatment, the Buyer confirms that they (or the operator acting on their behalf) understand the expected sensations associated with the technology in use, and that all clients/models have been informed accordingly.
Safe Application Areas (Cavitation & HIFU)
Cavitation and HIFU devices must only be used on appropriate areas of the body and must never be applied to the head, neck, chest, breast, heart region, or back area. Using Cavitation or HIFU in prohibited areas constitutes misuse and voids all warranties and claims.
Metal Jewellery and Implants
Cavitation, RF and HIFU treatments must not be performed on clients/models wearing metal jewellery. The operator must confirm whether the client has metal implants, dental work, medical devices, or internal metals in the treatment area. Using the equipment near metal constitutes misuse and voids all warranty or safety claims.
Ear-Related Conditions & Sensitivity (Cavitation)
Clients with tinnitus, hearing loss, middle ear infections, eardrum perforations, ear surgery, Ménière’s disease, hyperacusis or sound sensitivity may be unsuitable for Cavitation treatment. It is the operator’s responsibility to assess suitability and decline treatment where contraindicated.
Normal Cavitation Noise (Bone Conduction)
Cavitation naturally produces internal ringing or high-pitched noise through bone conduction. This is normal and varies between individuals. Internal sound does not indicate a defect, malfunction or safety issue.
Increased sound perception may occur from incorrect technique such as excessive pressure, poor angle, insufficient gel or working near bony areas.
RF Temperature Behaviour & Safe Use
RF heats the deeper dermal layers while keeping the epidermis within safe limits.
• Epidermal temperatures exceeding 42–43°C may cause burns.
• RF must be kept moving continuously.
• Adequate gel must be used at all times.
• Holding the RF head in one position is unsafe.
Incorrect RF technique constitutes misuse and voids all warranty or injury claims.
Technique-Dependent Results (Cavitation, RF & HIFU)
Results depend entirely on correct professional technique. Operator movement, pressure, gel usage, treatment duration, energy settings and client suitability directly affect outcomes and sensations.
Glow Beauty accepts no liability for:
• discomfort caused by incorrect technique
• lack of results due to operator handling
• excessive Cavitation noise caused by poor technique
• overheating from improper RF application
• improper treatment of contraindicated clients
• failure to perform required patch tests
Operator misuse voids all warranty and fault claims.
Patch Testing & Expected Sensations
The operator must perform a patch test before any Cavitation, RF or HIFU treatment.
The operator must also understand normal expected sensations such as internal Cavitation noise, warmth from RF, vibration and temporary redness. These sensations are not evidence of malfunction.
Proceeding with treatment confirms that the operator understands these sensations and has informed the client/model accordingly.
Evidence Requirement for Any Claim
All fault, return, performance or injury claims require the Buyer to provide:
• videos of device operation
• technique demonstration
• photos of installation and handpieces
• client suitability notes
• training credentials
• treatment settings and gels used
Glow Beauty may reject or delay claims where correct usage cannot be demonstrated or where improper technique is suspected.
Manufacturer Test Data Acknowledgement
Cavitation, RF and HIFU devices operate within normal power and temperature limits as confirmed by manufacturer test data. Perceived sound levels or temperature sensations that fall within expected ranges do not constitute a defect.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited. We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
Customs, Duties and Import Responsibilities:
For any orders shipped outside the United Kingdom, the customer acts as the importer of record in their destination country. As the importer, the customer is legally responsible for paying all applicable customs duties, taxes, clearance charges and any other import-related fees required by their local customs authority or courier before the goods can be released for delivery. These charges are not included in the purchase price or shipping cost and are not collected by Glow Beauty at checkout. They are determined solely by the customs authority in the destination country and remain entirely outside of our control.
If the customer refuses or fails to pay the required import charges, the shipment may be held, returned to sender, or in some cases destroyed or abandoned by customs. Where a parcel is returned due to unpaid customs fees, the customer is responsible for all return shipping costs, handling charges and any additional fees applied by the courier or customs authority. If a parcel is destroyed or abandoned due to unpaid customs fees, the customer accepts full liability for the loss of the goods and no refund, replacement or compensation will be issued.
By placing an order for delivery outside the United Kingdom, the customer agrees to these terms and acknowledges that Glow Beauty Case LTD is not liable for any customs-related delays, charges, refusals or destruction of goods caused by non-payment of import duties or taxes. Refusal or failure to pay such charges does not constitute non-receipt or non-delivery of the goods for the purposes of any dispute or chargeback, and we will provide evidence to the payment processor confirming that the customer, as importer of record, did not fulfil their legal obligations for the release of the shipment.
Our return address is NOT our registered address and therefore you must reach out to us to obtain this address. Glow Beauty Case LTD will not be held accountable for parcels sent to an incorrect address.
Cancelling Your Order: Customers MUST contact us via our email; hello@glowbeautycase.co.uk within 24 hours of placing an order for us to cancel it - provided the item has not yet shipped. After this period we are unable to cancel orders due to the product movement. Our dispatch team works 7 days a week to ensure orders move quickly and dispatch out to you fast. If an order has already been sent for processing then we will not be able to cancel at this stage. Please note that you would be responsible for return postage to our UK address.
Online Courses & Digital Products – No Refund Policy
All online courses, eBooks, training materials, and any other digital products sold by us are supplied as digital content. By purchasing these products, you acknowledge and agree that:
All Sales Are Final
Once your order is placed, no refunds, exchanges, or cancellations will be offered under any circumstances, whether or not you have accessed the product. This applies to both consumer and business-to-business (B2B) transactions.
Instant Digital Delivery
Access to digital content may be granted immediately after purchase. By completing your order, you expressly agree that delivery of the digital product will begin immediately and that you waive any right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
B2B Transactions
Where the purchaser is acting in the course of a trade, profession, or business, the purchase is governed by B2B law, which provides no statutory cancellation rights for digital content.
Chargebacks & Disputes
By accepting these terms, you confirm your understanding that online courses and digital products are non-refundable. Initiating a chargeback contrary to this policy constitutes a breach of contract, and we reserve the right to dispute and recover associated costs.
Bundles Including Courses (B2B Sales)
Where a bundle purchase includes both physical products and digital content (such as online courses or downloadable materials), the digital content element is strictly non-refundable once an account has been created and access has been granted to the email address provided at checkout.
All sales on this website are made on a business-to-business (B2B) basis, and therefore the Consumer Contracts Regulations 2013 do not apply to these transactions. Furthermore, under the Consumer Contracts Regulations 2013, digital content is also specifically excluded from cancellation or refund rights once access has been provided.
Accordingly, under both B2B law and the Consumer Contracts Regulations 2013, digital courses and online content cannot be refunded under any circumstances once access has been issued.
Refunds may only be considered for the physical items within a bundle, provided those items are returned unused, in their original packaging, and in brand new condition, in line with our standard returns policy.
Any refund for eligible physical items within a bundle will be calculated strictly on the basis of the itemised bundle breakdown, as displayed at the point of purchase, to ensure transparency and enforceability.
Booking Clients Before Machine Arrival – Disclaimer
At Glow Beauty Case, we strongly advise all customers, particularly businesses, not to book any clients or advertise treatments until their machine has been delivered and fully tested. While we strive to ensure timely delivery and a smooth setup process, unforeseen delays can occur that are beyond our control, including courier issues, customs clearance, or supply chain disruptions. Glow Beauty Case LTD will not be held liable for any loss of business, missed appointments, or promotional costs incurred as a result of delays or product-related issues. The responsibility for scheduling clients and marketing services rests solely with the individual customer, and we recommend allowing sufficient time for machine delivery, inspection, and trial before launching any business activity.
Appointment Scheduling Disclaimer
Please do not schedule any client appointments or services until your order has been delivered, checked, and set up in full. We are not liable for any loss of income, cancellations, or missed appointments resulting from delays in delivery or product setup. Delivery times are provided as estimates only and are clearly stated at checkout and on each product page.
Glow Beauty Case LTD cannot be held responsible for any delay-related losses, missed appointments, or lost income.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
Restocking Fee: For items returned to us due to the customers error then we will require a 30% restocking fee. This can be due to the incorrect address, incomplete address or the customer has not collected the item from their sorting office.
For more details, please review our Refund Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and Services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.
Clause for Terms & Conditions
Cookies and Consent
Our website uses cookies and similar technologies to operate the Site, enhance user experience, analyse traffic, and provide personalised advertising. Certain cookies are essential for the operation of our online store (such as checkout and cart functions), while others are used for performance, analytics, and marketing.
We operate our Site on the basis of implied consent in line with UK GDPR, EU GDPR, and the ePrivacy Directive. This means that by continuing to use our Site — including by scrolling, clicking, or navigating to another page — you consent to the use of cookies, unless you have disabled them in your browser or through the cookie preferences tool provided on our Site. You may withdraw consent at any time.
Please note that some European data protection authorities, including those in France (CNIL) and Germany (BfDI), interpret the ePrivacy Directive and GDPR as requiring explicit consent before non-essential cookies are placed. Where local laws require explicit consent, users in those jurisdictions should actively manage their preferences or adjust their browser settings to ensure compliance with applicable rules.
By continuing to use our Site, you acknowledge that you have been informed of our use of cookies and that you have been provided with the means to refuse or withdraw consent.
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Glow Beauty Case / Glow Beauty, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
In the event of a warranty claim, all defective items must be returned directly to the original manufacturer’s facility for inspection and processing. Depending on the specific product model, this facility may be located in Europe or China. This requirement is part of our warranty agreement and applies regardless of the customer’s location. As we work with specialist overseas manufacturers to supply professional-grade equipment, there is no alternative return location available. By purchasing from our website, customers acknowledge and accept this process as a condition of the warranty. Return shipping costs, duties, and any related customs fees are the responsibility of the customer unless otherwise agreed following the outcome of a courier investigation.
Products for Professional Use:
Glow Beauty Case LTD supplies a range of professional-grade skincare products, devices, and treatment solutions intended for use by qualified practitioners, beauty professionals, and individuals working within clinical or salon settings. These products are designed for those with appropriate training and understanding of how to safely handle, apply, and store cosmetic and machine-compatible formulations.
By purchasing professional-use items from our website, customers acknowledge that they are competent in using such products responsibly and are aware of the relevant hygiene, dilution, and storage protocols associated with professional treatments. This includes, but is not limited to, the safe use of electrical beauty devices, sterile handling of consumables, and the correct preparation and immediate application of concentrated skincare solutions.
Glow Beauty Case LTD accepts no liability for any adverse effects, product degradation, or contamination resulting from incorrect use, untrained application, storage in non-sterile or unsuitable conditions, or any deviation from manufacturer or industry guidelines. Where concentrated solutions are supplied, these should be diluted immediately before use and should not be stored once mixed unless otherwise indicated by the manufacturer. Failure to follow these professional handling standards may compromise product safety and effectiveness.
It is the buyer’s responsibility to ensure they understand and follow correct procedures, including checking ingredients, following contraindications, and using professional products only as intended.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Glow Beauty Case / Glow Beauty and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Kingdom.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CHARGEBACKS & FRAUD ABUSE
Glow Beauty Case LTD Chargeback Policy
1. Introduction
At Glow Beauty Case LTD, we are fully committed to maintaining high standards of service and providing quality products to both our B2B and B2C customers. We operate in full compliance with UK law and take chargeback fraud very seriously. This Chargeback Policy outlines the requirements for returns, refunds, and chargeback claims and states the legal actions that will be pursued against individuals, companies, or financial institutions who abuse the chargeback system.
This policy applies to both B2B and B2C customers, and by making a purchase from our website, you are legally agreeing to all our terms and conditions, including the provisions stated in this policy.
2. Refunds and Returns
Refunds will only be issued for returned items that have been properly communicated to us before a return is initiated. Customers must follow the steps outlined in our return policy to ensure their eligibility for a refund. This applies to items that are defective, broken, or any items customers wish to return within the 14-day period for any reason (including a change of mind).
Refunds for eligible returns will only be processed once all items have been received by our warehouse, inspected, and confirmed to be in brand new, unused condition with original packaging intact. Where an order includes multiple items or a bundle containing digital content, refunds will apply strictly to the eligible physical goods only, in accordance with our itemised bundle breakdown. Customers should note that our warehouse and finance teams operate from Tuesday to Friday only; no refund processing takes place between Saturday and Monday. Refunds are therefore scheduled and issued exclusively between Tuesday and Friday each week. Please note no digital products or online courses can be refunded.
To qualify for a refund, customers must meet all of the following requirements:
Contact Glow Beauty Case LTD: Before initiating a return, you must contact us using one of our approved communication methods to inform us of the issue or the reason for return. This can be done via:
Live Chat (available on the website)
Contact Form (on the contact page)
Email (hello@glowbeautycase.co.uk)
Provide Proof of Communication: You must provide evidence that you contacted Glow Beauty Case LTD once the item had arrived with you and was in your possession, before proceeding with the return.
Return the Product to the Correct Address: All returned items must be sent to the returns address provided by us. You must contact us for the correct return address, as it is different from our registered business address. Our return address is NOT our registered address and therefore you must reach out to us to obtain this address. Glow Beauty Case LTD will not be held accountable for parcels sent to an incorrect address.
Provide Courier Receipt and Tracking Information: You must provide proof in the form of a courier receipt and tracking information that shows the item has been received at the return address. Without this proof, your return will not be processed, and you will forfeit your right to a refund.
Failure to meet these requirements means that you forfeit your right to a refund. You cannot keep the product and demand a refund. The product must be returned, and the process followed correctly.
3. Chargebacks and Legal Action
If you initiate a chargeback without following the return procedures outlined above, we will treat it as fraudulent. In this case, we will take the following actions:
Legal Action Against Customers: We will pursue legal action for chargeback fraud and theft if you fail to follow our return procedures. We will seek full compensation for the product cost, legal fees, court fees, chargeback fees, and damages caused to our reputation. This may involve escalating the matter to small claims court and reporting the issue to the relevant authorities for prosecution.
Liability for Chargebacks: If a chargeback is filed and the customer has not followed the outlined process (including contacting us and providing the necessary evidence), we will hold the customer liable. We will pursue all available legal avenues to recover the funds and seek damages for any harm caused by the fraudulent chargeback.
4. Bank’s Liability
If a chargeback is processed without evidence of a return or communication from the customer, and the customer has failed to follow our procedures, we will seek legal action against the bank or financial institution that approved the chargeback.
We will pursue all available legal remedies against the bank for breach of UK law, including the Consumer Rights Act 2015 and other relevant financial regulations. The bank will be held liable for the full amount of the chargeback, including any associated costs, legal fees, chargeback fees, and damages caused by the wrongful chargeback.
5. Chargeback Abuse for False ‘Non-Delivery’ Claims
If a chargeback is initiated for non-receipt of an item that has been confirmed as delivered, this will be considered chargeback fraud.
If delivery tracking confirms the item was successfully delivered, including proof of delivery via photographic evidence and GPS data, we will dispute any fraudulent chargeback claim.
If the parcel carrier (e.g., Yodel) has not been contacted by the customer to report an issue, this will further confirm chargeback fraud.
We will present all evidence—including photographic proof, GPS tracking, and courier records—to the financial institution handling the chargeback dispute.
Customers who commit chargeback fraud will be reported to relevant authorities for theft and fraud, and legal action will be taken against them.
Any legal proceedings initiated against a fraudulent chargeback claim will include additional legal costs and interest, which the customer will be responsible for paying.
Customers who genuinely experience issues with their delivery are encouraged to contact us immediately so we can assist in resolving the matter. However, attempting to fraudulently claim non-receipt when clear proof of delivery exists will result in serious legal consequences.
6. Consequences of Chargeback Abuse
Chargeback abuse is a serious crime, and we will take a zero-tolerance approach to those who attempt to exploit the chargeback system. We have successfully fought and won many chargebacks from customers who attempted to abuse the system. We are committed to protecting our business and will not hesitate to pursue legal action.
Chargeback fraud and theft will result in:
Legal proceedings in UK courts to recover the cost of the product, legal fees, and damages.
Criminal prosecution for theft and chargeback abuse, where applicable.
Liability for banks and financial institutions that process chargebacks without evidence of return or communication.
7. Why This Policy Exists
This policy exists to protect our business from fraud and to ensure that we can continue to provide quality service to all of our customers. We understand that mistakes can happen, and we are happy to work with customers to resolve genuine issues. However, we cannot allow fraud or chargeback abuse to continue. Small businesses are particularly vulnerable to such practices, and we are now committed to legally fighting against chargeback fraud.
We find that genuine customers who encounter issues with their orders are always proactive in contacting us and working with us to resolve the issue. It is only those customers who wish to retain the product and obtain a refund fraudulently who attempt to exploit the chargeback system.
8. Conclusion
By purchasing from Glow Beauty Case LTD, you acknowledge and agree to all our terms and conditions, including this Chargeback Policy. We are a transparent and fair business committed to protecting both our customers and our reputation. We will take all necessary legal actions to prevent chargeback abuse and ensure that our terms and conditions are adhered to.
For further information, please refer to our full Terms and Conditions and Return Policy, which are accessible in the footer, header, on product pages under the price, and in the cart and checkout page footers.
SECTION 21 - NON DELIVERY & FRAUD PREVENTION POLICY
1. Orders Marked as Delivered
Once an order has been marked as delivered by Royal Mail or any other courier, it is considered a completed transaction. If you believe your order has not been received, please follow these steps:
Check your delivery address to ensure it was entered correctly at checkout.
Look in safe places around your property where the courier may have left the parcel.
Ask neighbours or household members if they have accepted the parcel on your behalf.
Contact your local Royal Mail or courier delivery office in case it has been held for collection.
If your parcel still cannot be located, you must notify us within 5 days of the marked delivery date so we can investigate. You must provide proof that you have taken these steps.
If a delivery is confirmed by tracking but you claim non-receipt, you will be required to complete a Legal Denial of Receipt Statement. This declaration will be shared with Royal Mail or the relevant courier as part of an investigation.
Please note: the Non-Delivery Declaration must be completed using the original document provided by Glow Beauty Case Ltd, filled in by hand, signed, and returned with all questions answered in full. Alternative formats (including typed notes or self-written statements) will not be accepted. Failure to provide the completed declaration in the required format constitutes a breach of contract and will prevent any investigation or refund claim from proceeding.
2. Denial of Receipt Statement
If a delivery is confirmed by tracking but you claim non-receipt, you may be required to complete a Denial of Receipt Statement. This declaration will be shared with Royal Mail or the relevant courier as part of an investigation.
Please note that making a false claim of non-receipt may be considered fraud.
Refunds or replacements will not be issued until the carrier’s investigation has concluded. Carrier proof of delivery (including GPS, photographic evidence, or signed confirmation) will be accepted by Glow Beauty Case Ltd as evidence that the delivery obligation has been fulfilled.
3. Multiple Non-Delivery Claims
To protect against fraudulent activity, customers who make multiple non-receipt claims may:
Be required to use signed-for or courier-tracked delivery for future purchases.
Be restricted from placing further orders on our website.
Have their details flagged for internal review and reporting to Royal Mail.
If a customer makes three or more claims of non-receipt, we may refuse further transactions and block their account from purchasing.
4. No Automatic Refunds or Replacements
If tracking confirms a successful delivery, we do not offer automatic refunds or replacements. Any decision to offer a goodwill replacement or discount on a re-order will be made at our discretion.
If you suspect your parcel has been stolen, we recommend reporting it to your local police station and Royal Mail.
5. Fraudulent Claims & Legal Action
We take fraudulent non-delivery claims seriously. Any false claims may be:
Reported to Royal Mail for investigation.
Reported to the authorities for mail fraud.
Pursued legally to recover losses.
By placing an order with Glow Beauty Case LTD, you agree to these terms regarding delivery and non-receipt claims.
SECTION 22 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at hello@glowbeautycase.co.uk.
Registered Business Address: Glow Beauty Case LTD, 34A Nursery Close, Oxton, Wirral, CH435UQ.
PLEASE NOTE THIS IS NOT A RETURN ADDRESS & ITEMS SENT HERE WILL BE RETURNED TO THE SENDER. You MUST contact us for the return address.