Terms & Conditions

These Terms & Conditions govern the use of this website and the purchase of products from:

Glow Beauty Case LTD
Company No: 15697947
Registered in England & Wales
Registered Address: 34A Nursery Close, Oxton, Wirral, CH43 5UQ, United Kingdom
VAT No: GB483599042

1. UK Business-to-Business Sales Only

Glow Beauty Case LTD supplies products exclusively to business customers, salons, clinics, beauty professionals, therapists, training providers and commercial organisations within the United Kingdom.

By placing an order, you confirm that you are purchasing wholly or mainly for business, professional or commercial purposes. You confirm that you are not purchasing as a consumer and that the purchase is being made for professional use within a business setting.

The Consumer Rights Act 2015, Consumer Contracts Regulations 2013 and other consumer protection legislation do not apply to your purchase where the transaction is made on a business-to-business basis.

The transaction is governed by business-to-business contract law, including the Sale of Goods Act 1979 and the Supply of Goods and Services Act 1982 where applicable.

Glow Beauty Case LTD reserves the right to request evidence of business use, professional use, training, trading activity or commercial purpose before accepting, processing or fulfilling any order.

2. United Kingdom Sales Only

Glow Beauty Case LTD now supplies products exclusively within the United Kingdom.

Whilst we have previously supplied customers in Europe and other international markets, changes to international trading requirements, product compliance expectations, customs procedures and our own business operations mean that we no longer accept, process or fulfil orders outside of the United Kingdom.

We only accept orders for delivery to UK addresses. We do not sell, dispatch or deliver products to the European Union or any other international destination.

Any order placed for delivery outside the United Kingdom, or where we reasonably believe the goods are intended for export outside the United Kingdom, may be cancelled at our discretion prior to dispatch. Where payment has already been received and the order has not been dispatched, a refund will be issued using the original payment method.

Glow Beauty Case LTD reserves the right to refuse any order where an overseas billing address, freight forwarding service, parcel forwarding company or export arrangement is used or suspected.

3. Acceptance of Our Terms & Policies

By placing an order on our website, you are required to confirm acceptance of our policies and terms before completing payment.

At checkout, customers must actively agree to our Terms & Conditions, Delivery Policy and Refund & Returns Policy. These documents are made available directly at checkout, within the website footer and on the relevant policy pages.

By completing your purchase, you confirm that you have been provided access to all applicable policies before payment, that you have had sufficient opportunity to review them, and that you agree to be legally bound by them.

No order can be placed without acceptance of these terms.

4. Professional Aesthetic Equipment

All equipment supplied by Glow Beauty Case LTD is intended for professional aesthetic beauty use only.

Products supplied by Glow Beauty Case LTD are not medical devices and are not intended to diagnose, treat, cure or prevent any medical condition. They are supplied for aesthetic and cosmetic applications only.

Where applicable, products are CE certified and supplied with relevant Declarations of Conformity and supporting compliance documentation.

By purchasing professional equipment, you confirm that you possess the necessary training, knowledge and experience to use the products safely, or that you accept full responsibility for ensuring such competence before using the equipment.

Glow Beauty Case LTD accepts no liability arising from misuse, incorrect application, operator error, inadequate training, unsuitable client selection, incorrect treatment protocols or failure to follow operating guidance.

5. Professional Training & Operator Responsibility

Where applicable, Glow Beauty Case LTD may request evidence of training, professional competence or suitable business use before providing technical guidance, warranty support or performance-related assistance.

Failure to provide requested evidence may affect warranty, support or performance-related claims.

The purchaser is solely responsible for operator training, client suitability assessments, patch testing, treatment protocols, safe operation of equipment and compliance with applicable UK laws, regulations and professional standards.

Treatment outcomes vary and remain the sole responsibility of the operator.

6. UK Order Processing & Dispatch

Glow Beauty Case LTD processes orders for customers within the United Kingdom only.

Orders are prepared, checked and dispatched through our approved fulfilment partners before being delivered to UK addresses using our selected courier network.

Dispatch locations may vary depending on stock availability and operational requirements. However, all orders are supplied for delivery within the United Kingdom only.

Processing times shown on our website are estimates only and may vary depending on product availability, quality control procedures, supplier schedules, courier capacity, seasonal demand and operational requirements.

Glow Beauty Case LTD shall not be liable for delays caused by suppliers, couriers, transport disruption, adverse weather, industrial action, system outages or circumstances outside our reasonable control.

7. UK Delivery, Risk & Customer Responsibility

All delivery timeframes provided by Glow Beauty Case LTD are estimates only and are not guaranteed.

Risk in the goods passes to the purchaser once the goods have been handed to the delivery courier.

Customers are responsible for providing accurate delivery details at checkout, monitoring tracking information, ensuring someone is available to accept delivery where required, and arranging collection or redelivery where a courier requests this.

Failure to accept delivery, arrange collection or otherwise receive the shipment does not constitute cancellation of the order and does not automatically create any entitlement to a refund.

Where goods are returned to sender, delayed, stored, abandoned or subject to additional courier charges due to customer error, refusal, non-collection or failure to engage with the courier, Glow Beauty Case LTD reserves the right to deduct reasonable costs from any refund where applicable.

Delivery is deemed complete when the courier records successful delivery to the delivery address supplied at checkout.

8. Returns, Refunds & Manufacturer Warranty

Returns, refunds and warranty claims are governed by our Refund & Returns Policy, which forms part of these Terms & Conditions.

Before any refund, repair, replacement or warranty claim can be considered, the goods must first be returned to Glow Beauty Case LTD unless otherwise agreed in writing. All returned products are subject to inspection, testing and verification before any resolution is offered.

Where a warranty claim is made, Glow Beauty Case LTD may request photographs, videos, serial numbers, operating demonstrations, testing procedures or any other information reasonably required to investigate the reported issue. Failure to provide requested information may delay or prevent the assessment of the claim.

Where a fault is verified within the applicable warranty period, Glow Beauty Case LTD may, at its discretion, offer a repair, replacement or other appropriate remedy in accordance with our Refund & Returns Policy.

Products must be returned complete with all accessories, handpieces, cables, packaging, manuals, protective materials and supplied components where applicable.

Change of Mind Returns

Where a return is requested due to a change of mind, the product must be returned in brand-new, unused, unopened and fully resalable condition.

All original packaging, accessories, manuals, protective films, screen protectors, hygiene seals, cable ties, protective bags and supplied components must remain present, intact and in their original condition.

Due to hygiene, safety and resale requirements, products which have been used, assembled, tested, activated, installed, damaged, marked, contaminated, modified or returned with missing packaging, removed seals or missing components will not be accepted for return unless required by law.

Glow Beauty Case LTD reserves the right to inspect every returned item upon receipt before determining whether the return conditions have been satisfied.

9. Order Cancellation Policy

Orders may only be cancelled within two hours of being placed and only where processing has not commenced.

Once order processing, quality checks, testing, packing, fulfilment preparation or dispatch has begun, cancellation may no longer be possible.

Where cancellation is not possible, any subsequent request to return the goods shall be handled in accordance with our Refund & Returns Policy.

Glow Beauty Case LTD reserves the right to cancel any order where payment verification, stock availability, pricing errors, suspected fraud or other exceptional circumstances require cancellation. In such circumstances any payment received will be refunded using the original payment method.

10. Digital Products & Accredited Online Training

All digital products supplied by Glow Beauty Case LTD, including but not limited to eBooks, online training courses, accredited training programmes, downloadable content, digital manuals, templates and educational resources, are supplied electronically.

Once access has been provided, digital products are non-refundable except where required by law.

By purchasing digital content, you expressly request immediate access to the digital product and acknowledge that once access has been granted, your right to cancel or request a refund for that digital content is waived.

Glow Beauty Case LTD accepts no responsibility where access cannot be obtained due to incorrect email addresses, internet connectivity, device compatibility or customer error.

11. Delivery Investigations & Missing Parcels

All orders are dispatched using tracked delivery services provided by our chosen courier partners.

Tracking information may include delivery scans, GPS location data, delivery photographs, signature confirmation, proof of delivery records and courier investigation reports.

Where a courier confirms successful delivery, such confirmation shall be treated as evidence that the goods have been delivered unless an official investigation concludes otherwise.

Customers reporting non-delivery must notify Glow Beauty Case LTD as soon as reasonably possible, check all safe places, neighbouring properties and household members, and fully cooperate with any courier investigation.

Where required, customers may be asked to complete a Legal Declaration of Non-Delivery or provide additional information requested by the courier or Glow Beauty Case LTD.

No refund, replacement or further action will normally be taken until the courier investigation has been completed.

12. Chargebacks, Payment Disputes & Fraud Prevention

Customers agree to contact Glow Beauty Case LTD before initiating any chargeback, payment dispute or claim through their card provider or payment provider.

Our customer support team will always be given reasonable opportunity to investigate and resolve any issue through our normal support, warranty and returns procedures.

Where a chargeback or payment dispute is raised, Glow Beauty Case LTD reserves the right to submit all relevant evidence, including but not limited to:

• Order records
• Policy acceptance records
• Tracking information
• Delivery confirmation
• GPS delivery data
• Courier photographs
• Customer communications
• Technical reports
• Warranty correspondence
• Return documentation

Where a chargeback is found to be fraudulent, dishonest or raised in breach of these Terms & Conditions, Glow Beauty Case LTD reserves the right to recover any associated fees, administrative costs, legal costs and financial losses permitted by law.

13. Product Information & Manufacturer Improvements

Product photographs, videos, brochures, illustrations, specifications and marketing materials are provided for guidance only.

Manufacturers may introduce minor improvements, software updates, cosmetic changes, accessory variations or component upgrades without prior notice.

Such improvements or manufacturing revisions shall not constitute defects provided the correct product model has been supplied and the product continues to perform its intended function.

Glow Beauty Case LTD reserves the right to update product descriptions, specifications and website content at any time without prior notice.

14. Limitation of Liability

To the fullest extent permitted by law, Glow Beauty Case LTD shall not be liable for any indirect, incidental, special or consequential loss arising from the purchase, use or inability to use any product supplied.

This includes, but is not limited to:

• Loss of profits
• Loss of revenue
• Loss of business
• Loss of contracts
• Loss of goodwill
• Loss of anticipated savings
• Business interruption
• Delays caused by third-party suppliers or courier services
  

Our total liability in respect of any claim shall not exceed the purchase price paid for the product concerned.

Any examples of potential revenue, treatment pricing, business growth, client demand, profitability or return on investment displayed on our website, marketing materials or training resources are provided for illustrative purposes only and do not constitute any guarantee of financial performance, customer demand or commercial success.

15. Website Acceptable Use

By accessing and using the Glow Beauty Case LTD website, you agree to use the website lawfully, responsibly and in accordance with these Terms & Conditions.

You agree not to:

• Use the website for any unlawful, fraudulent or unauthorised purpose.
• Upload, transmit or distribute malicious software, viruses or harmful code.
• Attempt to gain unauthorised access to our website, servers or associated systems.
• Copy, reproduce, distribute, modify or exploit any website content, images, videos, product descriptions, training materials or intellectual property without our prior written permission.
• Interfere with the operation, security or availability of the website.
  

Glow Beauty Case LTD reserves the right to suspend or refuse access to the website where these Terms have been breached or where misuse is suspected.

16. Data Protection & Privacy

Glow Beauty Case LTD is committed to protecting your personal information and processing your data responsibly in accordance with our Privacy Policy and applicable UK data protection legislation.

Personal information supplied during the ordering process may be shared with carefully selected third parties where necessary to fulfil your order, provide technical support, administer warranties or operate our business.

This may include:

• Manufacturers
• Technical support providers
• Courier and logistics partners
• Warranty service providers
• Payment providers
• Professional advisers where required by law
  

Personal information will only be processed for legitimate business purposes connected with the purchase, fulfilment, support and administration of your order.

17. Governing Law (England & Wales)

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any dispute, claim or legal proceedings arising from or connected with these Terms, the website or any purchase made from Glow Beauty Case LTD shall be subject to the exclusive jurisdiction of the courts of England and Wales.

18. Changes to These Terms

Glow Beauty Case LTD reserves the right to amend, update or replace these Terms & Conditions at any time without prior notice.

The latest version will always be published on our website.

By continuing to use our website or placing an order after any amendments have been published, you agree to be bound by the updated Terms & Conditions.

19. Contact Glow Beauty Case LTD

Glow Beauty Case LTD

Email: hello@glowbeautycase.co.uk

Registered Office:

34A Nursery Close

Oxton

Wirral

CH43 5UQ

United Kingdom

Please note: This is our registered office address only and is not a returns address.

For assistance, please refer to the following pages on our website:

• Contact Us
• Delivery Policy
• Refund & Returns Policy
• Track Your Order

20. Force Majeure

Glow Beauty Case LTD shall not be liable for any delay, interruption or failure to perform any obligation under these Terms & Conditions where such delay or failure results from events beyond our reasonable control.

Such events may include, but are not limited to:

• Severe weather
• Flooding
• Fire
• Natural disasters
• Pandemics or public health emergencies
• Industrial disputes or strikes
• Transport disruption
• Supplier delays
• Utility failures
• Cyber incidents
• Government action
• Civil unrest
• War
• Terrorism
• Acts of God
• Any other circumstance beyond our reasonable control
  

Where such circumstances occur, our obligations shall be suspended for the duration of the affected period and resumed as soon as reasonably practicable.

21. Website Content, Training Materials & Information Accuracy

Glow Beauty Case LTD makes every reasonable effort to ensure that information published on our website, product pages, brochures, blogs, videos, training materials, user guides, manuals, social media platforms, marketing materials and customer communications is accurate at the time of publication.

However, product specifications, features, accessories, compatibility, operating instructions, educational content and technical information may change without notice as manufacturers continue to improve their products.

Information supplied by manufacturers, suppliers or other third parties is believed to be accurate but is not independently guaranteed by Glow Beauty Case LTD.

All educational, informational and marketing content is provided for general guidance only and should not be interpreted as medical, legal, financial, regulatory or professional advice.

Purchasers remain solely responsible for ensuring that any equipment purchased is suitable for their intended professional use, that appropriate training has been obtained, that all applicable UK laws and regulations are complied with, and that professional judgement is exercised when using any equipment supplied by Glow Beauty Case LTD.

Glow Beauty Case LTD shall not be liable for any loss, damage, expense or claim arising from reliance upon information published on our website, training materials, marketing content or customer communications.

Final Agreement

These Terms & Conditions, together with our Delivery Policy, Refund & Returns Policy and Privacy Policy, constitute the entire agreement between Glow Beauty Case LTD and the purchaser.

By placing an order, you confirm that:

• You are purchasing for business or professional purposes.
• You have read and accepted all applicable policies before placing your order.
• You understand your responsibilities as the purchaser.
• You agree to be legally bound by these Terms & Conditions.
  

These Terms & Conditions supersede all previous versions and any prior discussions, representations, statements or communications relating to the purchase of products from Glow Beauty Case LTD.