Troubleshooting Dermabrasion Vacuum Issues: Causes and Solutions

IntroductionThe Glow Beauty Case 6 in 1 Hydradermabrasion Machine is an advanced, professional-grade device designed to provide exceptional skin treatments. One of its most critical components is the dermabrasion vacuum system, which creates suction to remove impurities, exfoliate dead skin cells, and infuse beneficial serums into the skin.If the dermabrasion vacuum is not working correctly, it can lead to water and air flow issues, resulting in a lack of suction and reduced treatment effectiveness. In most cases, this problem is due to a faulty, malfunctioning, overused, or poorly maintained probe. Regular cleaning and servicing are essential to keep your machine running efficiently and ensure long-lasting performance.This guide has been carefully created to help you troubleshoot and resolve this issue as quickly as possible.

We will cover:

✔️ Why the dermabrasion vacuum stops working

✔️ The importance of probe maintenance

✔️ A full step-by-step tutorial on cleaning the probe

✔️ How to check probes for cracks, airflow, and connection issues

✔️ Warranty coverage and replacement options

By following this detailed guide, you can quickly diagnose and fix the issue—allowing you to continue providing outstanding treatments to your clients without unnecessary downtime.

Why Is My Dermabrasion Vacuum Not Working?

If the dermabrasion vacuum on your Glow Beauty Case Hydra Dermabrasion Machine is experiencing low suction, inconsistent airflow, or water leakage, the most common cause is probe failure. The vacuum system functions by creating a strong, sealed connection between the probe, tubing, and machine, allowing for smooth suction and effective removal of dead skin cells, impurities, and product residue. However, when this connection is compromised due to damage, blockages, or improper cleaning, the vacuum system struggles to function properly, leading to poor treatment results and frustration for both technicians and clients. If the probe is clogged with product build-up, has developed small cracks, or is not securely attached, it cannot generate the necessary suction force, meaning treatments will be far less effective or may not work at all. Over time, neglecting to clean the probe correctly after every use causes serum, exfoliated skin debris, and oils to accumulate inside the probe and tubing, leading to blockages that severely impact the suction power. The issue may not be noticeable at first, but over weeks or months, this residue builds up, creating a hard-to-remove layer that prevents proper airflow.

Another major factor contributing to dermabrasion vacuum issues is damage to the tubing itself, which can occur when probes and accessories are not cleaned, handled, or stored correctly. The tubing that connects the probe to the main unit is flexible but delicate, meaning it can develop small cracks or kinks over time, especially if left bent or twisted in storage. These tiny cracks allow air to escape, weakening the vacuum pressure and disrupting the suction process. If the tubing becomes completely blocked with dried serum or debris, suction may stop entirely, leading users to believe the machine is malfunctioning when, in reality, it is simply suffering from poor maintenance. The most effective way to prevent these issues is to thoroughly clean and flush the probe and tubing after every use, ensuring that no residue remains inside the system. Failing to do so will shorten the lifespan of your probe, cause inconsistent results, and ultimately require costly replacements sooner than necessary. Regular inspection and servicing are essential for keeping the vacuum system fully operational, preventing blockages, cracks, and suction loss from interfering with your treatments.

Signs of a Malfunctioning Probe:

Loss of suction or noticeably weaker suction power.

Air leaks from the probe or tubing connections.

Water leaks or improper serum flow.

Inconsistent suction during treatment—sometimes working, sometimes not.

Complete vacuum failure, where the machine does not respond at all.

If you have been using your machine for some time without issues and the problem occurs suddenly, it is very likely due to probe wear or lack of maintenance.

What Happens If the Probe Is Not Serviced and Cleaned Correctly?

The dermabrasion probe is an essential part of the vacuum system, and poor maintenance can lead to serious performance issues. If the probe is not regularly cleaned and serviced, the following problems can occur:

❌ Blockages from dead skin cells, dirt, and product residue, leading to clogged suction pathways.

❌ Bacteria build-up, increasing the risk of cross-contamination between clients.

❌ Cracks or leaks in the probe, which allow air to escape, reducing suction power.

❌ Internal tubing damage, causing water and serum delivery issues.

❌ Wear and tear from frequent use, eventually leading to complete failure.

Regular cleaning and maintenance are essential to ensure the probe functions correctly and extends its lifespan.

How to Properly Clean the Dermabrasion Probe

Step 1: Turn Off and Disconnect the Machine

Before cleaning the probe, always switch off the machine and unplug it from the power source to prevent electrical damage.

Step 2: Remove the Probe From the Tubing

Gently detach the probe from the tubing by pulling it straight out—do not twist forcefully.

Inspect the tubing for any visible blockages, cracks, or buildup.

Step 3: Rinse the Probe With Warm Water

Use lukewarm water to rinse out any leftover serum, dead skin, or debris from the probe.

Run water through both ends to ensure all pathways are clear.

Step 4: Deep Clean With an Antibacterial Solution

Soak the probe in a medical-grade antibacterial solution for at least 5–10 minutes.

Use a soft brush or cotton swab to gently remove any stubborn residue inside the probe tip.

Step 5: Flush With Distilled Water

To prevent mineral build-up, flush the probe with distilled water.

This helps remove any remaining cleaning solution.

Step 6: Dry and Store the Probe Correctly

Allow the probe to fully air dry before reconnecting it to the machine.

Store the probe in a clean, dry place, away from dust and direct sunlight.

Warranty Coverage and Replacement Parts

If your Glow Beauty Case hydro dermabrasion machine is still within the manufacturer’s warranty period, we will replace faulty probes free of charge for the first three months after purchase.

After this period, replacement probes are available at cost price. As this is a trade machine, it falls under our B2B return and refund policy.

Why You Must Buy Replacement Probes from Glow Beauty Case

Genuine manufacturer-approved parts—our probes are CE-certified and tested.

Ensures your insurance remains valid—third-party parts are not verified as compliant, which could impact your coverage.

Protects your machine’s warranty—using unauthorized parts voids the manufacturer’s warranty.

To maintain full warranty protection and machine performance, always purchase replacement probes directly from Glow Beauty Case.

A Quick and Easy Fix With Proper Care

Issues with the dermabrasion vacuum on your Glow Beauty Case dermabrasion machine are often easily resolved with proper cleaning, regular maintenance, and timely probe replacement. The key to ensuring consistent performance is thorough cleaning after every use, as even minor neglect can lead to blockages, suction loss, or damage over time. Many users only rinse the probe with water or perform surface-level cleaning, but this is not enough to maintain proper airflow. A deep, thorough clean is required after each treatment to remove skin debris, serums, oils, and dead skin cells that can accumulate inside the probe and tubing, leading to clogs that reduce suction power. If the dermabrasion vacuum suddenly stops working after months of use, the most likely cause is probe wear and tear, often due to insufficient cleaning and maintenance. Over time, improper care can lead to dried product build-up, hardened residue inside the probe, and even bacterial growth, all of which negatively impact performance and hygiene. That is why routine servicing and cleaning are essential, ensuring that the probe remains fully functional and hygienic for every treatment.

In addition to proper cleaning, safe storage of the probe and machine components plays a vital role in extending their lifespan. After each use, probes should be completely dry before storage to prevent moisture buildup, which can lead to mould or internal corrosion. Store the probe in a cool, dry place away from direct sunlight and heat sources, as excessive heat exposure can cause material degradation over time. Tubing should be carefully arranged to avoid bending or kinking, as twists and pressure points can weaken the tubing and create tiny cracks, leading to air leaks and reduced suction power. Regular inspections of both the probe and tubing will help identify early signs of wear, such as cracks, stiffness, or blockages, allowing users to take corrective action before complete failure occurs. If, after troubleshooting, the issue persists, the best solution is to replace the probe to restore optimal functionality. If your machine is still under warranty, it is crucial to only purchase replacement probes from Glow Beauty Case, as all our parts come directly from the manufacturer and are CE-certified to ensure compliance and maintain your machine’s warranty and insurance validity. Using third-party parts voids the warranty and can lead to further technical issues due to unverified quality and compatibility. Our goal is to help you resolve any issues as quickly as possible, ensuring minimal downtime for your business. If you need further assistance or require a replacement probe, please contact Glow Beauty Case support—we are always here to help!

This Is Not a Common Issue and Occurs After Extensive Use

It is important to note that dermabrasion vacuum issues are not common and typically only occur after significant usage. Since the Glow Beauty Case Hydradermabrasion Machine operates using both air and water, it is a highly efficient and durable system when properly maintained. If the probe and tubing are well cared for, you will be able to enjoy many treatment sessions without experiencing any performance issues. However, given the level of engagement these parts undergo, it is natural that they will eventually need replacement, much like the diamond dermabrasion tips that see continuous wear over time.

At Glow Beauty Case, we make it quick and easy for you to replace necessary parts, ensuring minimal downtime for your business. We offer a wide range of hydradermabrasion accessories, including replacement probes, tubing, and diamond dermabrasion tips, all of which are CE-certified and manufacturer-approved. If you require a new probe or any other machine components, simply visit our Hydradermabrasion Accessories section on our website for more information and hassle-free ordering.

For more information on this problem, please review our USER MANUAL HYDRA DERMABRASION MACHINE & TROUBLE SHOOTING GUIDE